A Guide to Improving Employee Relationships & Communications | Zack Schuch
Becoming a successful manager is intricately linked to the art of relationship-building. As the saying goes, “People don’t care how much you know until they know how much you care.” Focusing on the little things, from initial interviews to team events, lays the foundation for a robust employee-management connection. This article delves into three key aspects to guide management teams in establishing nurturing and effective employee relationships.
1. Establishing the Right Relationship
The importance of starting on the right foot cannot be overstated. In the early stages, prioritize the employee’s needs and concerns over company achievements. Spending quality time with the employee will make subsequent conversations more natural and manageable. Negotiate the terms of the professional relationship, and establish clear milestones as reference points.
2. Tactful Communication and Empathy
Tact is key for effective communication. Strive to keep an empathetic mindset, acknowledging that perfection is an unrealistic expectation. Identify and clarify any of the employee’s mistakes, starting with a positive build-up before addressing concerns. Listening is paramount, often more so than speaking. Always remember to focus on the employee’s wins and progress, not your own.
3. Time Frame and Tonality
Navigating conversations requires an acute awareness of time frame and tonality. Humor and lightness can diffuse tense situations, however, learning to read the room is also crucial. Be empathetic in understanding that the same situation may require different approaches for different employees. Look for patterns and seek additional perspectives from colleagues if needed. Having a goal in mind before entering a conversation ensures purpose, and be sure to always strive to end on a high note with a solution and action plan.
Establishing a strong foundation, practicing empathy, and refining communication skills aren’t just tactics; they’re fundamental for forging lasting connections. Honing your communication skills can not only help your employees progress in their careers, but can also help build a workplace culture grounded in understanding, collaboration, and mutual advancement. Remember: your goal as a manager is not only to mold careers, but also to cultivate an environment where your employees can excel, creating a positive ripple effect that extends beyond personal success, and enhances the collective prosperity of the team.
